How we can help

In 2003 Taipan was disorganised, struggling to survive with few product lines to sell and little did we know a Global Financial Crisis loomed just around the corner.

Back then our customers believed in our vision and stuck with us. In today’s total uncertainty, it is time for Taipan to return the favour. We genuinely care, have genuine concern and genuinely want to help.

That’s why we are introducing the Taipan Customer Support package…

STAGE 1 – WHAT’S INCLUDED

30 day extension on trading terms*

FIS on all road freight orders over $1000 (exc GST)*

No price increases guaranteed until the
30th of September, 2020*

* Terms and Conditions Apply – See Below

MANAGING DIRECTOR ALLAN SANDILANDS EXPLAINS STAGE 1

WATCH THE VIDEO

TERMS AND CONDITIONS

AS ALWAYS THERE ARE TERMS AND CONDITIONS.
WE HAVE TRIED TO MAKE THESE AS SIMPLE AS POSSIBLE SO WE CAN ALL MOVE ON WITH WHAT’S IMPORTANT – LOOKING AFTER OUR CUSTOMERS!

1. Trading terms remain at 30 days from end of month however a relaxation of debt collection will allow an additional 30 days to make payment

a. Applicable for customers with a current 30 days from end of month credit trade accounts (COD & current extended trading term accounts excluded)
b. This will be applicable for invoices dated February to September 2020 inclusive
c. Not applicable for account customers whose Total Balance owing exceeds $100,000.00
d. Existing Customer Payment Plans excluded and will be due for payment as per payment plan terms
e. Taipan’s Debt Collection Process timeline will be as follows if account exceeds 60 days

i.   65 Days email reminder will be issued
ii.  70 days pending Stop Credit notification will be issued
iii. 75 days Stop Credit will be applied & pending Debt Collection notification issued (please do not hesitate to contact us and discuss options should you find yourself in financial difficulty)

2. Road freight order values over $1,000.00 excluding GST will be FIS. Applicable from the 1st of April – 30th of September 2020.

a. Freight method will be at Taipan’s discretion however we will endeavour to send via your preferred method

3. Price hold guarantee is on Taipan branded Hose, Hose Tails & Adaptors only

4. All Terms are current at time of writing but Taipan reserves the rights to change without notice

FOR FURTHER INFORMATION

PLEASE CONTACT YOUR LOCAL TERRITORY MANAGER OR BRANCH MANAGER