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TOP 5 REASONS WHY HYDRAULIC STOCKISTS CHOOSE TAIPAN
- WORLD CLASS PRODUCT
- EXCEPTIONAL TRADE SERVICE & SUPPORT
- MATCHED-SYSTEM TESTING
- STOCK AVAILABILITY
- FEW RETURNS/WARRANTY CLAIMS
TAIPAN: BORN WITH A CULTURE OF SERVICE
Taipan’s origins trace back 25 years to a humble mobile hydraulic hose repair service run by two brothers, one of whom – Allan Sandilands – still owns and leads Taipan today.
Allan’s experience repairing and maintaining hydraulic gear on the road taught him the importance of choosing suppliers who care about their customers’ business and well-being.
That is why Taipan today offers so much more than world class products. Our culture is built on delivering a supportive and attentive experience for trade customers.
So, if you’re dissatisfied with the service you get from your current supplier, or you’re interested in extending your product range, contact us to learn more about partnering with Taipan.
APPLY FOR A TRADE ACCOUNT
Become a stockist
Applying for a trade account is simple. If you are in the industry and are looking to purchase wholesale quantities, register your interest and you’ll hear back from us within 24 business hours and often much faster than that. One of our friendly trade relations team will walk you through the account qualification process. Once your account is open, you will have immediate access to all our Taipan products and the technical expertise of our many industry experienced warehouse and sales staff.
NO-WORRIES
WARRANTY
At Taipan, we’re serious about our goal of zero product failures and offer an unparalleled and absolute product warranty.
In the unlikely event that you encounter a problem, we will work with you to resolve issues efficiently, help you support your customers and help you get equipment back up and running as quickly as possible.
Once the dust settles, we will work with you to get to the bottom of the problem. Warranty claims are few and far between at Taipan. If we do get one, we will never challenge its legitimacy. But we do ask customers to cooperate with us in investigating what may have caused the problem. Working together, we can identify what went wrong, which supports our ongoing quality control and continuous improvement programmes. Thank-you!
AVAILABILITY, DELIVERY & LOGISTICS
Stock levels for our range of over 6,500 products are constantly monitored by our dedicated purchasing and inwards goods warehousing team, ensuring that we place orders with our international suppliers in a timely manner.
We aim to maintain a 100% supply rate for all our customer requirements.
Delivery is available nationwide and overseas from our warehouses in Archerfield (QLD), Caboolture (QLD), Sunshine West (VIC) , and Canning Vale (W.A.).
WE RESPECT YOUR INDEPENDENCE
Our mission is to provide you with great products, great prices and great service, and we figure that if we get that right, you’ll reward us with your loyalty. That’s why we do not seek to lock our customers into exclusive supply arrangements, for example, by offering franchising options.
However, we’re still more than happy to help train your staff and supply Taipan signage and other sales tools and materials, so that you can promote the Taipan brand and make your store and vehicles look impressive.
CHECK OUT OUR TRADE PARTNER SERVICES
Taipan has developed a wide range of services for key customers including:
A GROWING NETWORK OF STOCKISTS NATIONWIDE
OUR PRIORITIES ARE SIMPLE.
To supply world class hose systems, adaptors and accessories that perform safely and reliably and to help our trade customers succeed.
We measure our success by the support that we receive from our growing network of customers and partners.
“My relationship with Taipan has helped me grow to this point. They’re the best.”
Travis Walls
Mobile HoseFixers, Caboolture
“The extensive knowledge of their sales team is highly commendable”
Hydraulic Hose and fittings has grown to be one of our major inventory lines. The success of this area of our business can be attributed to the fantastic product and service that Taipan has given us.
Orders are dispatched in a timely manner and pick accuracy is close to 100%. The extensive knowledge of their sales team is highly commendable. Even the strangest of questions are dealt with professionally and quickly.
WILLIAM LUCAS
Allied Bearings and Tool
